Chief Operating Officer

Ref: 4767

Help Refugees

The role will be based in London.

Role Managed by:

Sophie Brydges

Research Associate

t: +44 (0) 20 7340 6200

f: +44 (0) 20 7340 6201


Primary Practice Group: Global Non-Profit and Social Impact Practice

Salary & Benefits: Salary is commensurate with the seniority of the appointment.

Closing Date: 07/09/2020

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.

Join a new movement in humanitarian aid: fast, flexible, and transparent.

Help Refugees supports over 125 projects across Europe, the Middle East and on the US-Mexico border. We take a fieldwork-first approach to aid, establishing local networks and working with local partners to deliver projects that meet the real needs of refugees and displaced people. Our work has now reached over one million people – all powered by the hard work, dedication and love of over 35,000 volunteers. We know that aid alone is never enough. We amplify the voices of the people we work for, fighting for the rights of refugees and working to create a public narrative in which all refugees are welcome.

We are now looking for a values-led, resilient and experienced Chief Operating Officer who will oversee our organisation’s operations and procedures, and work to elevate the entire organisation so that we can make an even greater impact for refugees and displaced people.

The COO role is a key member of the senior management team, reporting to the Deputy Chief Executive Officer. You will be responsible for a range of diverse business operations, so we need an experienced and effective leader with excellent people skills, business acumen and an exemplary work ethic. The COO will have the flexibility to tackle different areas of operation while taking a holistic, cross-functional view of the organisation. You will be an analytical thinker, a problem solver, and someone who gets things done, focusing on ensuring stability by bringing structure, process and prioritisation. You will excel at anticipating problems, communicating a clear vision, understanding what’s going to be asked next, and how to find solutions.

You will be a compassionate, visionary leader with proven experience of helping to grow agile and dynamic organisations. You will have extensive organisation management knowledge and experience in operations, finance, and human resources, with the ability to build strong relationships across a diverse, international stakeholder map. Excellent communication skills are essential, alongside a clear passion and commitment to Help Refugees’ mission.

Help Refugees wishes to encourage applications from experienced leaders drawn from a wide variety of backgrounds who can drive and inspire change for refugees and displaced people.

We particularly welcome applications from Black, Asian and minoritised ethnic candidates, and candidates with disabilities, because we would like to increase the representation of these groups at this level at Help Refugees.

To apply and download the appointment details, please visit, quoting reference 4767. The closing date for applications is Monday 7thSeptember 2020 at 9am BST.

The role will be based in London and the salary is commensurate with the seniority of the appointment.

Help Refugees promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We are happy to talk about flexible working and we promote a workplace where you can be your authentic self and achieve success based only on your merit.

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This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.