Deputy Director Student Services & Head of Student Support & Wellbeing

Ref: 4939

University of Kent


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Role Managed by:

Thomas Eade

Research Associate

t: +44 (0)20 3928 7349


Primary Practice Group: Higher Education and Research

Salary & Benefits: Commensurate with the seniority of the role

Closing Date: 01/02/2021

The University of Kent has a vision. By 2025 we will be delivering one of the best education and student experiences in the UK, transforming lives and prospects regardless of background. Our research and innovation will match the best in the world. Our contribution to social, economic, cultural, intellectual and public life will make us a leading civic university.

To deliver this vision, we have developed a strategy that includes making bold changes to our organisational structure, practice and career pathways – as well as building on existing strengths, such as Signature Research Themes, and focusing on priority areas like Kent and Medway Medical School and the Institute for Creative and Cultural Industries.

As we adapt to the latest challenges facing this sector, we recognise the crucial importance of having innovative, flexible and inspirational leaders who can help shape and implement our strategy over the next five years and beyond. The new post of Deputy Director Student Services & Head of Student Support & Wellbeing is one of these leadership roles.

Leading and developing student support and wellbeing professionals across the University, you will provide an integrated service that addresses the full spectrum of requirements from mental health, sexual assault and harassment, to care leavers and estranged students, disability and medical conditions, and dyslexia and Specific Learning Difficulties. You will develop and implement strategies, policies and procedures to support the student experience, engage with all relevant stakeholders, and assist the Director of Student Services in enabling all those at Kent to reach their full potential.

We are looking for a consensus-building leader and communicator – as well as an expert on the delivery of support and wellbeing services. Committed to high performance and continuous improvement, you have a good grasp of the challenges facing higher education, with a track record that includes managing a team in a relevant context, supporting students on a one-to-one basis, and risk assessment and crisis management in complex situations. You have also proven your ability to manage large-scale projects, develop and translate strategy into operational practice, manage budgets and plan sustainably.

This is an outstanding opportunity for someone who is eager to challenge convention, explore new possibilities for interdisciplinary working – and really make an impact. 

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The University of Kent values diversity and promotes equality at all levels.

Due to the current COVID-19 outbreak, all interviews will take place remotely. 

From 1 January 2021, non-British and non-Irish nationals who do not already hold a UK immigration status will be required to obtain a visa in order to be able to work in the UK.  A new points-based system will be implemented which will treat EEA and non-EEA citizens equally.  For further information please visit the UK Visas & Immigration website.

We particularly welcome applications from black, Asian and minority ethnic candidates as they are under-represented at this level in this area.