Client Account Manager, Global Research and Leadership Practice

Ref: CAM21

Perrett Laver

London

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Role Managed by:

Laura Vargas

Principal Project Manager

Primary Practice Group: Higher Education and Research

Salary & Benefits: Competitive

Perrett Laver is a senior level executive search firm specialising in Higher Education, Science & Research, Global Development & Non-Profits, Arts, Culture & Sport, Schools, and Healthcare. We work globally to identify outstanding leaders for organisations that are solving the world’s biggest challenges and have extraordinary impact in society. We have a global reputation for excellence and are committed to delivering outstanding service and professionalism in everything that we do.

Perrett Laver is an employee-owned trust, and our diverse team incorporates over 120 employees from many different countries and backgrounds across EMEA, Americas and Asia Pacific.

We are now looking to appoint our next Client Account Manager to join our Global Research Leadership Practice (GRL). The Practice is focused upon providing international executive search for a diverse range of clients, including specialist higher education institutions, independent research institutes, funding councils, learned societies, policy organisations, and other leading bodies within the sector. We specialise in appointing to posts where higher education, and research agendas more broadly, meet wider government policy and priorities, giving us a genuine breadth of experience and understanding of the wider strategic issues within and across the sector.

Client Account Managers are integral to the executive search process and are responsible for ensuring our clients, candidates and colleagues receive world-class administration across all areas of the business. The role requires a person of considerable talent who has the ability and highly developed organisational skills to proactively juggle multiple tasks and perform them at pace with accuracy and excellent attention to detail. There is substantial contact with both clients and candidates, so highly developed interpersonal and communication skills are essential, including a strong customer service ethos and an appreciation of the importance of quality, discretion, and integrity.

Key responsibilities – including but not limited to:

  • Effective project management of upwards of 15-20 projects at a time.
  • Be a champion for quality and precision, internally and externally.
  • Provide professional and efficient liaison with respect to candidates, clients, new business & troubleshooting.
  • Take ownership of the client and candidate relationship and act as an extension of the Consultant to drive each process forwards.
  • Excellent administration including diary management, organisation of meetings and preparation, proofing & dissemination of relevant materials.
  • Support the Consultant with the design and implementation of a strategic business development plan.

Person Specification

  • Experience in a fast-paced environment, ideally with some element of customer service or client facing experience.
  • Excellent written communication skills and outstanding interpersonal skills.
  • Articulate, clear, and confident when liaising with leaders at the most senior level, both in person and on the telephone.
  • Sharp and rigorous attention to detail and a commitment to delivering a high-quality service.
  • Highly organised with excellent time-management skills and the ability to prioritise effectively.
  • Solutions-focused, results-driven, and able to thrive in a challenging, time-sensitive environment while remaining calm under pressure and handling all situations with the utmost care and integrity.
  • Positive, curious, enthusiastic and a great team player, as well as highly capable of working independently.
  • A creative and flexible approach, strong work ethic and drive, demonstrated ability to be proactive and take initiative, as well as the ability to think outside the box.
  • A commercial mind-set and the desire to work in an environment that proactively seeks out business development opportunities, taking responsibility and ownership for driving business development activity.

Desirable but not essential:

  • A bachelor’s degree (or equivalent).
  • Knowledge of and interest in Higher Education and Science and Research Leadership.

What can we offer you?

As well as notable opportunities for development, we offer a benefits package and world-class rewards. As a retained search firm, we offer a competitive salary, which is not driven by commission. In addition, there are excellent benefits which include private health cover and a life assurance and benefits platform. This is a permanent role based in our London office. 

As an organisation, our shared values unite us in our daily work and in our own team. We are an equal opportunities and Disability Confident employer, we celebrate diversity, are committed to creating an inclusive environment for all employees and welcome applications from all qualified individuals.

How to apply 

For further information about the role please download the full Job Description and Person Specification below. If you wish to apply, please send us your CV and covering letter below.

Please note that due to the volume of applications, we will only notify shortlisted applicants. Due to covid-19 restrictions, while we are all working from home, interviews will take place over MS Teams, Zoom or by phone. This role will be open until filled.

Protecting your personal data is of the utmost importance to Perrett Laver and we take this responsibility very seriously. Any information obtained by our trading divisions is held and processed in accordance with the relevant data protection legislation. The data you provide us with is securely stored on our computerised database and transferred to our clients for the purposes of presenting you as a candidate and/or considering your suitability for a role you have registered interest in.

As defined under the General Data Protection Regulation (GDPR) Perrett Laver is a Data Controller and a Data Processor, and our legal basis for processing your personal data is ‘Legitimate Interests’.  You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website http://www.perrettlaver.com/information/privacy/